Pre appointment. All clients will need to fill out a new client form with Covid-19 related criteria. Your form will be sent digitally via email the day before your appointment. Please ensure this is filled out and returned to us as soon before your appointment. This form will be sent to you before EVERY appointment. You will not be required to fill this out from scratch each time, instead you can check and update anything accordingly.
Masks. Please ensure that you are wearing your face mask before entering the salon, and throughout your appointment. If your treatment requires you to remove your mask, please do this when in the treatment room. You can then pop this back on once your treatment has finished.
Appointments & Arrivals. All appointments must be booked in advance. To keep in line with social distancing measures set by Government, there will be a limit on how many clients we can have in the salon at any one time. Therefore, you may need to wait in your car or outside the salon until your exact appointment time.
Health. If you have been feeling unwell, live with someone who is feeling unwell or have any symptoms prior to your appointment please call us to rearrange. We have an infrared thermometer to take everyone’s temperatures before entering the salon for our team & clients.
Hand Washing & Sanitising. We will kindly ask that everyone sanitises their hands upon arrival. We have a hand sanitiser station as soon as your walk in the door and also at each treatment area/reception for you to use. As always, our hands are washed throughly before and after each treatment as well as regularly sanitised.
Appointment Timings. Timings are going to have to be strict for both us and you. We will need to allow for 'cleaning time' in between appointments to ensure the correct sanitation, sterilising and set up is done. PLEASE try not to be late.
Drinks. Hot drinks and our infused water will currently not be offered. This is due to the crockery being used, the washing process and the potential for the virus to spread unknowingly. We will however be offering still and sparkling water in sealed glass bottles.
Waiting Area. The orange sofa is unfortunately going into hibernation! This makes us so sad, but we cannot encourage anyone to congregate in such a small area. It is also very difficult to clean, and we need to create as much space as possible in the reception area to make you feel safe.
Screens. We have a new glass screen fitted on reception, and a screen for our nail and pedicure stations to separate you from another client. This is for the safety and reassurance for you in this close contact area.
PPE. We will always be wearing masks and face visors, as well as disposable gloves for certain treatments.
Payment. We will be encouraging card payments, where possible, rather than cash. All receipts will be sent through on email rather than paper. Any cash tips can go directly into the therapists pot or can be put on card.
Magazines & Books. Again, we have had to remove these because of how the virus can spread.
Product Testers. These will now be behind reception and can be sampled upon request using disposables and sterile methods.
Retail Displays. Please avoid touching these as much as possible, we know it is hard because they look so pretty and we have lots of shiny new things and we just want to touch them, BUT please try not to!
Opening Times. Our opening times are subject to change and we will always keep you updated on this. We will be creating special days and allotted time slots for anyone who may be in the vulnerable category. If you feel this might be you, please let us know. If we feel this might be you, please don't be offended if we suggest this.
Sterilising. Please be rest assured that we are always following all the correct sanitising/sterilising procedures, using disposables where necessary and replacing anything that could attract and carry the virus with a safer alternative. We are constantly disinfecting common touch point areas such as door handles. We also allow 15 minutes in between each appointment to disinfect the treatment area/reception touch points. We start each day with a 30 minute salon clean and also deep clean throughout the week.
Bedding. We have removed all towels/bedding from our facial/massage treatments. These have been replaced with our single use 100% biodegradable towels and wipeable pillowcases, ensuring the very best in hygiene practice.
On a more personal note, our industry is one that is built around relationships, touch, wellbeing, socialising, spending time with you and the salon experience as a whole. We know things moving forward will be very different for a long time to come. It saddens us to think that your 'You Time' won't be what we can normally offer you, but we hope we can still give you the best possible experience given the current circumstances.